Opportunità di lavoro

DEPARTMENT: Customer Service
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in a new and exciting online store that is going to be lunch on June 2020. As a Back Office Executive, you will be assisting with various administrative duties. This includes data management, project processing, market research, data analysis and administrative duties.

To ensure success as a Back Office Executive, you should have the ability to work as part of a team and the ability to respond quickly to requests from management.

 

RESPONSIBILITIES

• Gathering and processing research data.
• Assisting and coordinating with the sales team.
• Organizing staff meetings and updating calendars.
• Processing company receipts, invoices, and bills.
• Assisting and supporting management.
• Resolve occasionally customer inquiries
• Carry out ad hoc duties as requested by the Managers.
• Comply with company’s policies and practices
• Performing market research.

 

SKILLS & EXPERIENCE

Essential

• Excellent organizational skills.
• Knowledge of computer operating systems and MS Office software.
• Working knowledge of CRM platforms.
• Ability to work as part of a team.
• High-level written and verbal communication skills.
• Basic knowledge of financial and accounting software.
• Be self-motivated and take initiative
• Ability to respond positively to working in a pressured environment
• Work well with a team and be co-operative
• Keyboard proficiency and MS Office/PC skills

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Billing
LOCATION: East Croydon

ROLE

As part of the Billing team, you will work on data quality in our CRM system, taking care of different back-office processes via the integrated ticketing system. At the same time following the whole end-to-end operations, from customer on-boarding, through billing, metering, and payments.

 

RESPONSIBILITIES

• Dealing with escalated queries and account amendments, using the integrated Billing Platform’s ticketing system
• Day to day operation of a Utilities Billing Platform
• Issue invoices to customers
• Provide support to the billing team, being responsible for a range of daily activities and of the maintenance of Excel tracker files
• Creating credits and re-bills to ensure accurate billing
• Liaise with third parties.

 

SKILLS & EXPERIENCE

• Billings/Invoice processing experience is essential
• Knowledge of the Energy Industry
• Ability to identify areas of improvement
• Excellent communication skills
• Quick learner with the ability to work using own initiative
• Attention to detail and ability to work to tight deadlines
• Ability to thrive in a fast-paced, dynamic company
• Good knowledge of Microsoft Office and Excel

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Customer Care
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company where you will be integral in helping to resolve our customers disputes. You will play a vital role, by providing efficient resolutions to an array of complaints and concerns and assisting in driving up our standards by treating our customers fairly.  You will be based within our complaints team, to assist with complaint handling and resolutions. You will aid in investigating complaints that Green Network Energy receives, by reviewing complaints, liaising with colleagues across the business to understand what has happened in order to achieve a successful resolution for both the customer and the business. 

You will also assist with resolving complaints that have been escalated to the Ombudsman; by preparing case files and resolutions. In addition to complaints that have been escalated from the Extra Help Unit and Citizen Advice.

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to broaden their knowledge of the energy sector. You will also have good knowledge and understanding of complaint handling processes and procedures including alternative dispute resolutions.

RESPONSIBILITIES

• Ensure a high level of customer service is maintained throughout the complaints process.
• Politely and efficiently resolve a range of complaints for our residential and small business customers
• Ensure that timelines, procedures and obligations under the regulations are respected and adhered to
• Quickly resolve complaints ‘first-time’, to the customer’s satisfaction and in-line with our own service levels
• Aid in identifying areas of improvement, cascading this to the team heads and relevant teams where necessary.
• Accurately register and record complaints 
• Ensure all internal processes and procedures are adhered to until the complaint is resolved 
• Work with customers to understand their complaint and ensure the right solutions and remedies are sought 
• Take responsibility and ownership of the allocated complaints and keep customers up-to-date with progress through the process
• Building relationships and rapport with both colleagues, customers and stakeholders

 

SKILLS & EXPERIENCE

Essential

• Experience in handling customer contact / complaints in the energy industry
• Knowledge of complaint processes and procedures
• Excellent verbal and written communication and interpersonal skills.
• Customer focused approach to work, with an understanding of customer service and the impact on customers and the business.
• Experience in providing excellent customer care 
• Ability to handle complaints with an empathetic and common-sense approach, whilst remaining objective
• Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
• Excellent problem-solving /troubleshooting skills
• A team player

 

Desirable

• Knowledge of Ofgem, Ombudsman Services: Energy and Citizen Advice Bureau regulations and guidelines

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

 

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DEPARTMENT: Contact Centre
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company, where you will be integral in helping to ensure our customer experience demands are matched with the right amount of staff at the right time. You will work within our contact centre management team, but you will ultimately be responsible for the creation, delivery and execution of schedules, forecasts and reports for the department.

You will have a keen eye for detail and a passion for planning and business analytics, and a keen interest in driving operational efficiencies.

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to broaden their knowledge of the energy sector. Reporting into our Head Of Contact Centre and working closely with our Front Office Manager, it is essential you will be forward thinking and have the ability to drive our forecasting and scheduling strategy for 2020 and beyond.

 

RESPONSIBILITIES

• Responsible for planning staffing level requirements, forecasting call volumes and creating optimised schedules for our outsourced contact centres
• Preparing reports to determine call volumes, calling patterns, service trends, and staff productivity.
• Formulate capacity and scenario planning models to model headcount requirements
• Tracking holiday schedules, shift change requests, and monitor new‐hire, holiday, and seasonal shift needs.
• Work with the Group IT teams to develop and maintain contact routing solutions.
• Work with the Group IT teams and develop and maintain the IVR solution.
• Deliver reporting service on time and within compliance and quality expectations.
• Ad-hoc analysis on processes and systems.

 

SKILLS & EXPERIENCE

• Experience managing resource planning processes in a contact centre environment.
• Proven experience in design and development of dashboards/reports.
• Strong analytical skills 
• Have strong data analysis skills and proficiency in using Business Objects, SQL Reporting Services, MS Excel, other MI reporting tools and KPI metrics.
• Experience in providing excellent customer service
• Have good commercial awareness
• Able to communicate effectively with peers and managers within a multi-disciplinary environment
• Able to apply innovative ideas to problem solving
• Experience in the use of a workforce planning tools, though full training will be provided.

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Customer Care
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company where you will be integral in responding to our customers. You will play a vital role, by providing efficient responses to an array of customer contacts and assisting in driving up our standards by helping to identify customer complaint triggers and drivers.  You will be based within our Customer Care team, to assist with monitoring the level of contact received via our social media channels, and the highlighting the drivers that have caused customers to leave negative reviews. You will also support the Customer Care and Complaints team when required. 

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to further widen their knowledge of the energy sector. You will also have good knowledge of the energy industry, and experience is responding to Social media queries, customer care back office duties and resolving complaints.

 

RESPONSIBILITIES

• Ensure a high level of Customer Service is maintained throughout our Social Media Channels, including Trust Pilot, Facebook, Money Saving Expert, and Twitter.
• To use the intelligence gained from Social Media, to help the business identify areas of improvement, and aid the business in troubleshooting 
• Feedback to the team’s management on drivers of dissatisfaction, which lead to social media posts
• Politely and efficiently resolve a range of complaints received via our Social Media channels for our residential and small business customers
• Aid in identifying areas of improvement, cascading this to the team heads and relevant teams where necessary.
• Support the Care Back Office to resolve enquires and to provide support to the newer members of the team.
• Accurately register and record complaints 
• Ensure all internal processes and procedures are adhered to until the complaint/contact is resolved 
• Work with customers to understand their complaint and ensure the right solutions and remedies are sought 
• Building relationships and rapport with colleagues to ensure that you are aware of facts that may trigger Social Media posts

 

SKILLS & EXPERIENCE

Essential

• Experience in handling customer contact / complaints in the energy industry
• Excellent verbal and written communication and interpersonal skills.
• Customer focused approach to work, with an understanding of customer service and the impact on customers and the business.
• Experience in providing excellent customer care 
• Ability to handle complaints with an empathetic and common-sense approach, whilst remaining objective
• Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
• Excellent problem-solving /troubleshooting skills
• A team player
• Experience in successfully responding Social Media posts

 

Desirable

• Knowledge of complaint processes and procedures
• Knowledge of Ofgem, Ombudsman Services: Energy and Citizen Advice Bureau regulations and guidelines

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Customer Service
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in a new and exciting online store that is going to be lunch on June 2020. You will deliver first-level support to customers, in order to successfully resolve customer issues/ complaints. You will provide comprehensive and knowledgeable information and service to customers regarding retail and market place products and services in order to maintain positive customer satisfaction levels. 

You will play a vital role, by providing efficient resolutions to the customer enquiries and assisting in driving up our standards by helping to identify customer queries triggers and drivers.
An individual who is highly responsible, proactive, a problem solver and passionate about people and customer service.

 

RESPONSIBILITIES

• Resolve customer inquiries with speed and precision
• Deliver a service where patience, empathy and building rapport are central.
• Build internal processes and procedures 
• Recognise, identify and feedback trends in type and nature of customer queries.
• Continually assess ways in which we can improve processes, to work more efficiently and provide a better customer experience.
• Carry out ad hoc duties as requested by the Managers.
• Innovate, create solutions and engage with colleagues and customers in a friendly professional way.
• Comply with company’s policies and practices

 

SKILLS & EXPERIENCE

Essential

• Experience or education in technology or ecommerce or related areas 
• Be customer service-minded and focus on solution providing 
• Ability to communicate effectively and clearly
• Provide comprehensive solutions
• Be self-motivated and take initiative
• Ability to respond positively to working in a pressured environment
• Work well with a team and be co-operative
• Keyboard proficiency and MS Office/PC skills

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Customer Care
LOCATION: East Croydon

ROLE
This role offers an excellent opportunity to work in an exciting and growing energy supply company where you will be integral in dealing with customers’ requests. You will play a vital role, by providing efficient resolutions to an array of customer contacts and assisting in driving up our standards by helping to identify customer queries triggers and drivers.  You will be based within our Customer Care team, to assist with monitoring the level of customers’ contact received.
Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to further widen their knowledge of the energy sector. You will also have good knowledge of the energy industry, and experience is responding to queries coming through the different channels, customer care back office duties and complaints.

Someone who is adaptable and can multitask between several different tasks and responsibilities at one time.

An individual who is highly responsible, proactive, a problem solver and passionate about people and customer service.

 

RESPONSIBILITIES

• Resolve customer inquiries with speed and precision.
• Multitask between several different workstreams to support customer demand.
• Deliver a service where patience, empathy and building rapport are central.
• Ensure all internal processes and procedures are adhered to until the contact is resolved.
• Recognise, identify and feedback trends in type and nature of customer queries.
• Continually assess ways in which we can improve processes, to work more efficiently and provide a better customer experience.
• Provide support to the newer members of the team.
• Carry out ad hoc duties as requested by the Managers/Team Leaders.
• Innovate, create solutions and engage with colleagues and customers in a friendly professional way.
• Comply with company’s policies and practices

 

SKILLS & EXPERIENCE

Essential

• Excellent verbal and written skills with the ability to show attention to detail.
• Problem solving and strong communications skills.
• Customer focused approach to work, with an understanding of customer service and the impact on customers and the business.
• Customer Service experience.
• Experience in providing excellent customer care.
• Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
• Excellent problem-solving /troubleshooting skills.
• A team player.
• Take ownership of situations with positivity and a can-do attitude.
• Ability to thrive in a fast-paced, engaging environment.
• Strive to identify patterns in the needs and expectations of the customers, anticipating and solving complications the customer may encounter after their first interaction.

 

Desirable

• Previous experience handling complaints within a regulated environment.

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Customer service
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company, where you will be integral part of our Customer service team! Your role will be to support the team with all data protection related queries and tasks and you will work closely with our Data Protection Adviser. Ideally, you will be a driven and engaged individual, who is motivated by challenges. You will also have a good level of knowledge of the energy industry. `

 

RESPONSIBILITIES

• Logging and tracking all data protection related queries; 
• Conducting research and following legal and regulatory updates related to data protection- in the UK, EU and globally);
• Handling data subject requests, particularly data deletion and access requests, ensuring relevant processes are always followed.
• Supporting incident reporting and data breach investigations;
• Supporting the completion of privacy risk assessments, including data inventories; records of processing activities; privacy assessments; DPIAs;
• Keeping all data protection related documentation up to date;
• Help identifying risks, requirements to improve existing practices relevant to data protection;
• Supporting the delivery of data protection trainings to all staff;
• Supporting the Data Protection Adviser and the CIO on data protection and information security related tasks, where required; 
• Supporting Customer care team with their day-to-day activities, when necessary.

 

SKILLS & EXPERIENCE

• A good understanding of UK and EU Data Protection laws, in particular the Data Protection Act 2018 and the GDPR; 
• Relevant experience in a similar role, preferably in the energy sector; 
• Excellent organisational, time management and communication skills;
• Eager to learn; 
• Able to manage and work to strict deadlines;
• Excellent verbal and written skills with the ability to show attention to detail;
• Conflict resolution and strong communications skills;
• Innovate, create solutions, and engage with colleagues and customers in a friendly professional way.

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Marketing
LOCATION: East Croydon

 

ROLE

We are looking for a motivated and dynamic E-commerce Marketing Executive to join the growing. Candidates should have previous experience in digital marketing, ideally in an e-commerce environment. 

The E-commerce Marketing Executive will manage the day to day running of the GNS online store. Ensuring smooth online operations, constant optimization of on-site user experience and merchandising. You should be highly commercial with a proven ability to drive sales and conversions. 
The successful candidate will have the opportunity to shape the role as well as give input and feedback in the creation of an e-commerce website.  

 

RESPONSIBILITIES

• Manage content on the website, including SEO and performance marketing 
• Use Google Analytics to build regular reports on KPIs, making recommendations and acting on insights
• Ensure all digital creative and front-end content produced is on brand, accessible, useable and meets best practice standards
• Manage and develop the strategy to increase brand awareness and new customers
• Produce proposals and business cases for future initiatives and promotions to present to the Leadership team

 

SKILLS & EXPERIENCE

Essential

• Bachelor’s Degree preferred in Marketing, Ecommerce, or related field or Associate Degree and equivalent experience
• Previous proven experience working in an e-commerce focused role
• Experience managing a CRM strategy 
• Commercial awareness and an interest in Digital, e-commerce and Marketing
• Strong visual and design skills – ability to use the Adobe suite e.g. Photoshop, Illustrator, XD
• Excellent communication and copywriting skills, with strong attention to detail
• Proficient in Microsoft Office (Excel)
• In-depth knowledge of reporting tools, including Google Analytics 
• Well-organized and able to manage multiple projects at once 
• Comfortable with ambiguity, working within a fast-paced, continually adapting environment that requires an agile team player

 

Desirable

• Knowledge of Shopify platform 
• Knowledge of HTML and CSS

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Contact Centre
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company where you will be integral in helping to resolve our customer’s queries. You will be based within our Customer Experience team and therefore will be the front line for our customers, making it essential you have a positive and friendly approach. You will play a vital role, by providing knowledgeable and efficient responses to an array of queries including complaints, primarily via email. You will be assisting in driving up our standards by treating our customers fairly and working closely with our back office teams to assist with getting resolutions. 

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to broaden their knowledge of the energy sector. You will also have a good knowledge and/or understanding of complaint handling processes.

 

RESPONSIBILITIES

• Ensure a high level of customer service is maintained throughout all communication.
• Be able to communicate clearly and professionally to our customers via email and over the phone.
• Being able to handle a large volume of customer contacts.
• Deliver against all core KPIs – including productivity, customer satisfaction and quality.

• Quickly resolve queries, ideally within the first contact, to the customer’s satisfaction and in-line with our own service levels.
• Ability to understand and identify a customer’s needs quickly. 
• Ensure all notes are recorded accurately and professionally in our system.
• Aid in identifying areas of improvement, cascading this to the team heads and relevant teams where necessary.
• Accurately register and record complaints where needed.
• Ensure all internal processes and procedures are adhered to.
• Work with customers to understand their queries and ensure the right solutions and remedies are sought.
• Take ownership of all communications and keep customers up-to-date with progress through the process.
• Building relationships and rapport with both colleagues, customers and stakeholders.

 

SKILLS & EXPERIENCE

Essential 

• Excellent verbal and written communication and interpersonal skills.
• Good spelling and grammar and typing speed.
• Customer focused approach to work, with an understanding of customer service and the impact on customers and the business.
• Experience in providing excellent customer care.
• Strong organisational skills.
• A positive and resilient attitude
• Ability to handle complaints with an empathetic and common-sense approach, whilst remaining objective.
• Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
• Ability to use your initiative where needed and demonstrate excellent problem-solving skills.
• A team player.
• Strong computer literacy 

 

Desirable

• A-levels or equivalent and/or A-C grades at GCSE (it is highly desirable)
• Previous experience handling customer contacts/ complaints within a regulated environment
• Knowledge of complaint processes and procedures
• Knowledge of Ofgem, Ombudsman Services: Energy and Citizen Advice Bureau regulations and guidelines
• Experience in handling customer contact / complaints in the energy industry
• Experience in using CRM systems, such as Salesforce

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Operations
LOCATION: East Croydon

ROLE

As part of the Metering team, your role will be to work on data quality in our CRM system, giving support to our Customer Care team queries, speaking with our partners and suppliers via phone and email, and managing different back office processes.

 

RESPONSIBILITIES

• Maintaining accurate account information within the CRM system about gas and electricity consumptions
• Overseeing customers registrations and industry exceptions
• Liaising with internal teams and external parties on the resolution of industry operations enquiries
• Managing data entry and administration tasks
• Ensuring resolution of any day to day operational issues
• Ensuring that all work areas are compliant with legal and regulatory constraints, such as supplier licence obligations and policies
• Reporting and monitoring workload as requested
• Accomplishing other ad-hoc duties as requested by Team Leader, Manager or Head of Department.

 

SKILLS & EXPERIENCE

• Experience in the UK Energy Industry (desirable)
• Be focused on Customer Service
• Ability to work well under pressure
• Good attention to detail (analytical, methodological and tenacious)
• Excellent interpersonal and communication skills
• Ability to prioritise and manage your own workload minimal supervision
• Willing to learn new subjects and acquire new skills
• Comfortable working in a dynamic and constantly evolving environment
• Good knowledge of Microsoft Office Suite

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favorably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Metering
LOCATION: East Croydon

ROLE

As Metering Operations Manager, you will support the Head of Metering in managing processes and monitoring performance in the area. The purpose of this role is to align specific areas related to metering: in particular metering exceptions, data flow management and disputed meter reading process. As Metering Operations Manager, you will set and review KPIs, be responsible for ensuring your teams meet or exceed targets, promote improvements and identify root causes behind failures.

 

RESPONSIBILITIES

• Overseeing specific activities within Metering reporting directly to the Head of function 
• Managing relevant analysis and reports, including those coming from third parties like Managed Service, DC, MOP
• Identifying areas of improvement 
• Ensuring all the processes are updated and compliant with industry obligations
• Ensuring all metering data is accurate within our systems and customers are billed correctly
• Identifying complex exceptions with industry data flows that may cause settlement and billing issue 
• Managing day to day relationships with third party metering agents such as MOP/MAM and DC and complex escalations
• Handling escalated complaints

 

SKILLS & EXPERIENCE

• Previous experience in similar roles, preferably from an energy supplier
• Experience of leading teams, supporting their growth and development
• Electricity and gas knowledge with specialism in metering related exceptions with a focus on readings management 
• Ability to set and deliver against performance targets
• Be focused on Customer Service
• Ability to work well under pressure
• Good attention to detail (analytical, methodological and tenacious)
• Excellent interpersonal and communication skills
• Willing to learn new subjects and acquire new skills
• Comfortable working in a dynamic and constantly evolving environment
• Good knowledge of Microsoft Office Suite, especially Excel

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Operations
LOCATION: East Croydon

ROLE

We currently seek an Operation Junior Analyst with fantastic analytical ability to support the Operation Excellence Team and delivery of the business growth ambitions.

This role will provide support to Green Network Energy Operations with reporting, performance monitoring and ad-hoc analyses, across all aspects of the business and industry. The role would be ideally suited to a naturally inquisitive, pro-active thinker with potential to thrive as part of an Operational Excellence team.

 

RESPONSIBILITIES

• Manipulating complex datasets (sometimes dirty data) with a range of programming tools
• Building, analysing and identifying trends/anomalies in reports.
• Working with reporting tools to optimise reporting tool performance
• Identifying KPIs and monitoring them
• Regularly presenting insight to the business which drives positive change to the business
• Working with senior analysts to ensure appropriate analysis is delivered in a robust and timely basis.

 

SKILLS & EXPERIENCE

• Excellent interpersonal, numerical and communication skills
• Good knowledge of Microsoft Office Suite, especially Excel 
• Knowledge of SQL / Python / data visualization packages desirable
• Attention to detail
• Can-do, team-player attitude
• Ability to simplify complex analytical output for communication in the business
• Capacity to present insight to the business which drives positive change to the business

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Special Projects Team
LOCATION: East Croydon

ROLE

You will be an experienced IT project manager responsible for managing multiple projects to support the delivery of the company’s IT strategy. 

This is a fast-paced environment and is a very hands-on role.  

 

RESPONSIBILITIES

• Delivery of multiple projects within the Company both with an IT, Customer Experience and Operations
• Managing Project Teams and completing within time, scope and budget.
• Working as part of a Team and autonomously to deliver Projects and liaising with all levels within the company and many third parties.
• Working closely with the Project Sponsors to understand the governance and high-level business requirements for the project, developing effective working relationships and ongoing management processes for the projects.
• Defining the deliverables, resource requirements and work plan for the project, and managing the analysis, development and delivery phases. 
• Responsible for delegating and assigning tasks to members of the project team and setting deadlines in which they should be delivered.
• Responsible for managing risks and issues for the project.
• Providing Project Updates both verbally and in writing to different levels within the Company.
• Creating and setting up all Project Documentation required to govern the Projects and keeping them up to date.
• May be required to project manage and take ownership for the delivery of some/all workstreams within the Project too.

 

SKILLS & EXPERIENCE

• Good understanding of the cloud architecture and client-server architecture
• Experience in system integration projects
• Good understanding of RDBMS technologies
• Professional, resilient, tenacious in the event of change.
• Experience working within a waterfall and an agile environment and working as part of a team to delivering complex projects and business change programmes.
• Excellent communication and interpersonal skills to maintain relationships at all levels within the business and with third parties. 
• Excellent organisation skills to coordinate all parties to deliver projects.
• Good at managing challenges and conflicts that can be experienced when managing projects.
• Good at negotiating in order to manage expectations.
• Ability to use your initiative and make decisions under pressure.
• Able to think of the bigger picture when faced with challenges and identify possible solutions.
• Can do attitude with a strong ability to multi-task.
• Educated to degree level with PRINCE2 or experience in other project methodologies with proven experience in this role.
• Previous experience of Project Managing in the Domestic & Commercial Energy Market is desired.
• The ability to foster motivation within the project team to meet tight deadlines. 
• The ability to facilitate workshops and chair meetings efficiently. 
• Knowledge of MS Project, Word, Excel, Outlook and PowerPoint.  
• Knowledge of Jira or similar project management tools is required.
• Knowledge of Salesforce (Service Cloud, Community, Sales Cloud, Knowledgebase, Chatbot, Next Best Actions and Marketing Cloud) is required.
• Any UI / UX experience or experience of project managing online accounts or mobile apps is of benefit.
• Proven SCRUM Master experience working with a Remote Team.

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Registration Team
LOCATION: East Croydon

ROLE

Your role will be to work on the registration of new customers in our CRM system, to ensure that new registrations issues are resolved as quickly as possible.

 

RESPONSIBILITIES

• Managing our new customer enrolments’ 
• Working on time the objections from the previous energy supplier, rejection of the industry
• Responding to enquiries from customers, agents and partners
• Administering customer data and maintaining CRM systems
• Ensuring resolution of daily operational issues
• Performing other ad-hoc duties as requested by Team Leader, Manager or Head of Department.

 

SKILLS & EXPERIENCE

• Experience in the UK Energy Industry and basic industry data flows essential.
• Ability to work well under pressure
• Good attention to detail (analytical, methodological and tenacious)
• Ability to prioritise and manage your own workload minimal supervision
• Willingness to learn and acquire new skills
• Comfortable working in a dynamic environment
• Good knowledge of Microsoft Office Suite.

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Operations
LOCATION: East Croydon

ROLE

As a Salesforce Developer specialised in Lightning, you will be responsible for performing hands-on technical implementation, with a focus on delivering functional solutions on the Salesforce Platform. You will be working closely with the project team that are focused on Digital Transformation for the business making sure that we are maximizing efficiency and capitalizing on the full features and benefits of the system. You have excellent technical and communication skills to build relationships, understand and satisfy the stakeholders needs. You have proven knowledge of Salesforce and have developed using lightning components.

 

RESPONSIBILITIES

• Implement an appropriate functionality after reviewing and understanding the business requirements
• Participate in end-to-end in the product life cycle, including solution design, development, testing, and implementation
• Design and develop Salesforce solutions (Configuration and Development) in accordance with defined requirements
• Keep up to date of new Salesforce features and functionality and provide recommendations for process improvements
• Provide technical support to end users, monitor and troubleshoot system integration
• Attend planning meetings, assist with determining if / how salesforce.com can be used in new ways as opposed to purchasing a new internal system
• Work alongside QAs’, Salesforce Administrators and the product team in an agile approach to proactively improve Salesforce usability
• Create and enable best practises and governance measures for support of the solution
• Provide analyse of new applications, solutions and alternative and continually seek ways to further enhance the end-user experience
• Resolving bugs and issues with the existing codebase

 

SKILLS & EXPERIENCE

• Degree in Computer Science or Computer Applications
• A minimum of 2 years as a Salesforce Developer
• Required Lightning development skills and Salesforce Developer Certification
• Experience using Salesforce data tools e.g. Data Loader
• Strong understanding of Salesforce capabilities and limitations
• Previous system integrations experience using REST and 3^rd party APIs
• Experienced in Apex including web services, batch processing, triggers and classes
• Previous work experience across various technical/ IT teams to design and develop solutions for business implementation
• Experience participating in Agile Development Life Cycle
• Demonstrable experience working with integration tools, ideally Dell Boomi
• Advanced administration tools like process builder, flow and custom settings.
• Knowledge of Service Cloud and Sales Cloud, exposure to Marketing Cloud, Community Cloud, DMP or other relevant Salesforce products is highly desirable
• User Interface (UI) Development expertise is highly desirable

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Special Projects
LOCATION: East Croydon

ROLE

The candidate will be responsible for creating & delivering in a timely and accurate fashion, CRMs and solutions using Salesforce/Apex, Force and VisualForce technologies. The candidate will be responsible for the application design, development and support of Salesforce related projects. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.  

Through design documentation and best-practice methodologies, you will be responsible for the detailed design of Salesforce related projects from inception through production support. You will be responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the development teams.  

You will also be responsible for the on-site Salesforce technical team with 3 Admins and a Developer.

You will also be responsible to oversee the activities of the outsourced resources made by an architect, a PM, developers and admins that provide the company with additional working capacity. 

 

RESPONSIBILITIES

• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background
• Experience in Salesforce (SFDC) CRM with end to end implementation experience 
• Salesforce integration experience, including between different business systems as well as working with integration tools.  
• Proficiency in programming using Salesforce SFDC, Force, Java, JavaScript, and XML and their use in the development of CRM solutions would be appreciated
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce from scratch  
• Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and an understanding of devops methodologies  
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution   
• Additional Salesforce experience includes Workflow Alerts and Actions, and Approval Workflow 

 

SKILLS & EXPERIENCE

• Bachelors degree in Computer Science or related field would be appreciated 
• Must have skills and experience  
  Proven experience direct experience in all aspects of developing and implementing CRM applications  
• Proven experience in SFDC implementations  
• Proven experience in overseeing the direction, development, and implementation of CRM software solutions.     
• Strong knowledge of CRM software quality assurance best practices and methodologies  
• Strong knowledge of data management, including data capture, warehousing, segmentation, mining, storing, cleansing, and security  
• Knowledge of Business Process Management (BPM) techniques and tools  
• Knowledge of applicable data privacy practices and laws  
• Experience integrating distributed Applications and services
• Full life-cycle development in an enterprise development environment  
• Should have excellent communication, negotiation, decision making, and problem solving skills  
• Must be a team player 

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favorably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Commercial
LOCATION: East Croydon

ROLE

We are seeking a Senior Pricing and Structuring Analyst with fantastic analytical ability and commercial acumen to join our Commercial team and support the growth of the B2B energy supply business. 

As part of the Commercial team, you will work closely with the Sales team and the rest of the Commercial team to enhance our B2B product and services offering. 

You will keep up to date with industry developments so you can identify areas where costs and margins can be optimised, supporting model enhancement and retooling. 

You will support the Sales team on major tenders with bespoke structuring, cost stack insights and margin guidance. This may involve client facing work and commercial negotiation.  

You will work collaboratively across the whole business to deliver process enhancements that improve value retention, delivery of commercial targets and/or customer experience. 

Whilst there isn’t direct line management responsibility, you will be expected to guide and develop junior members of the team who will be supporting your work. 

To be successful, you will be incredibly focussed on details and data with an eye for precision, but also capable of looking at the big picture to add significant value to the business. You’ll be highly collaborative, inquisitive and results oriented. 

 

SKILLS & EXPERIENCE

• Detailed knowledge of UK B2B retail energy and other associated markets
• Likely 5+ years working in a commercial environment for a B2B energy supplier/broker
• Commercial mindset and highly analytical thinker
• Understanding of B2B energy product structuring
• Team player who embraces collaboration
• Confident with Excel and MS Office suite
• Desirable:
• Understanding of cost forecasting and financial risk management
• Rudimentary understanding of UK contract law
• Basic understanding of relevant energy Supply Licence Conditions

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Metering
LOCATION: East Croydon

ROLE

As part of the Metering team, you will be looking at the settlements process and working on data quality in our CRM system as well as liaising with our NHHDC/DA to ensure all Settlements targets are met. Following the whole end-to-end operations, from customer registration, through metering, billing, and settlements, giving support to our Billing, Dispute, Metering and Customer Care team and ensuring all accounts are billing on the right number of settled units. Speaking with our partners and agents via phone and email and managing different back-office processes.

 

RESPONSIBILITIES

• Monitoring our settlement performance liaising directly with Elexon and our DC
• Maintaining accurate account information within the CRM system and on industry level about electricity and gas consumptions
• Managing periodic reports from Elexon and DC
• Resolving account issues to improve our settlements position on all settlements runs
• Overseeing customers data and ensuring that their billing and settlements are inline
• Liaising with internal teams and external parties on the resolution of industry operations enquiries
• Identification and management of trading disputes
• Managing relevant mailboxes
• Managing data entry and administration tasks
• Ensuring resolution of any day to day operational issues
• Creating and reviewing internal processes ensuring to be compliant with industry requirements
• Identify, design and implement operational and management reporting requirements
• Ensuring that all work areas are compliant with legal and regulatory constraints
• Reporting and monitoring workload as requested
• Accomplishing other ad-hoc duties as requested by the Manager or Head of Department.

 

SKILLS & EXPERIENCE

• Experience in the electricity settlement process for an energy supplier (required)
• Knowledge of principal industry data flows (required)
• Knowledge of gas process (desirable)
• Experience in managing Elexon audit
• Knowledge of HH process (desirable)
• Be focused on Customer Service
• Ability to work well under pressure
• Good attention to detail (analytical, methodological and tenacious)
• Excellent interpersonal and communication skills
• Willing to learn new subjects and acquire new skills
• Comfortable working in a dynamic and constantly evolving environment
• Good knowledge of Microsoft Office Suite, especially excel

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Smart Metering
LOCATION: East Croydon

ROLE

As part of our Smart Metering team, you will contribute to the successful delivery of our smart meter roll-out and the operation of our smart meter portfolio. 

The Smart Metering team plays a central role in the business to manage our smart meter roll-out and to manage our smart meter portfolio once they have been installed. Smart metering offers many varied and exciting challenges and provides exposure to all parts of the business.  

This role is focused on using our systems and processes to resolve exceptions. You will be able to follow different processes and use different systems to ensure our smart meter portfolio working effectively and delivering value to our customers.

 

RESPONSIBILITIES

• Follow processes to resolve exceptions generated by our billing and smart metering systems
• Maintain accurate data across our systems
• Respond to queries from the wider business about smart metering
• Liaise with 3rd party providers to escalate exceptions when required
• Identify opportunities to improve processes

 

SKILLS & EXPERIENCE

• Knowledge of the Energy Industry
• Good knowledge of Microsoft Office and Excel.
• A logical and process driven mindset
• Ability to prioritise and manage your own workload minimal supervision
• Problem solving skills
• Willing to learn new subjects and acquire new skills
• Comfortable working in a dynamic and constantly evolving environment

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Marketing
LOCATION: East Croydon

ROLE

This role reports to the Head of Marketing and offers an excellent opportunity to work with the Marketing team of a growing energy supply company, where you will focus on the design and development of our multimedia communication channels, including website, web application and digital communications. To support the growth of the business, The SMM together with the Marketing Team how GNE’s can grow in all our target audiences which span across end consumers as well as businesses. 

You are good at multi-tasking and flexible, ready to pick up the challenges of a very fast paced environment. You are a driven and engaged individual, is eager to learn and to broaden their knowledge of the energy sector as well as able to work collaboratively with the rest of the team and wider stakeholders. The ideal candidate has to create, develop and deploy social media content therefore we are ideally looking for someone with at least 2 years’ experience in digital marketing – in a leading B2C and B2B company.

The SMM will have to be used to work both strategically and tactically at the same time. The right person is a quick person and thrives in a fast pace environment and if done right this role will be instrumental in growing GNEs channels as a company.  

 

KEY SKILLS & EXPERIENCE

• Continuously identify new growth opportunities;
• Support paid campaigns across social  
• Copywriting: ability to compose short text / succinct key messages
• Strong organizational and interpersonal skills
• Creative and fully versed and experienced in all facets of social media communications
• Ability to work autonomously and deliver under pressure
• Knowledge of Photoshop and Illustrator (Adobe)
• Hand-on CMS user experience e.g.WordPress
• Experience of video editing e.g. Adobe Premiere
• Experience in developing and maintaining digital progress updates, aligned to strategy and communicated weekly to business
• Solid knowledge of Facebook Insight
• Solid knowledge of Twitter ads platform
• Solid knowledge of Instagram ads platform
• Additional Value: Basic knowledge of Google Ads
• Additional Value: Basic knowledge of Marketing Cloud
• Additional Value: Basic knowledge of Social Studio
• The position requires the ability to quickly integrate into a team
• Take ownership for precise and timely execution of personal deliverables
• Showcase how you’ve grown social to become a pivotal part of the business 
• The ability to create compelling content both for the consumer audience as well as the trade audience in previous roles 
• Experience from paid social campaign and ability to prove which decisions ensured the fine-tuning of the paid campaigns
• Have an affinity for switching between operational and strategic work
• The ability to work quickly and flexibly
• Experience working with Hootsuite or similar

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

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DEPARTMENT: Contact Centre
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company, where you will be integral in helping to ensure our front-line agents are equipped to handle all our customer queries.

You will have a passion for developing people and have a good understanding of training theory and be able to put it into practice in such a way that people are engaged. Therefore, a positive and friendly approach is key. 

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to broaden their knowledge of the energy sector.

 

RESPONSIBILITIES

• To deliver New Hire Training and to embed a strong customer ethos in the team
• To deliver interactive and engaging training sessions in a range of medium, such as classroom, video, 1-1 coaching and eLearning.
• To support team leaders with coaching sessions
• To manage the rollout of training plans and ongoing training of existing staff to support their development
• To support with keep training material up to date with business and industry updates
• Work closely with Team Leaders to handover new hires into their teams effectively post training
• Identify training gaps and be proactive in filling them
• Support with managing the monthly training calendar
• Support with the development of teams within our outsource partners.
• Support weekly calibration sessions with internal teams and outsourced teams
• Maintaining a training materials library to ensure content is always up to date and ready to be used.
• Maintaining accurate training records across internal teams and outsourced partners.

 

SKILLS & EXPERIENCE

• Experience in coaching or training role is desirable
• Demonstrable track record of successfully delivering training programmes
• Excellent verbal and written communication and interpersonal skills.
• Highly organised with a positive and flexible attitude
• Strong computer literacy – including all MS office packages (PowerPoint)
• Ability to train and coach individuals, with the ability to adapt to their different learning styles
• Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
• Strong attention to detail
• Experience of working within a contact centre environment is desirable

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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